Shipping policy

Shipping Policy

Last updated: August 2026

1. Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.

2. Shipping Rates & Delivery Times We offer the following shipping options:

• Standard Shipping (UK): 3–7 business days — Free on orders over £50, otherwise £3.99
• Express Shipping (UK): 1–3 business days — £7.99
• International Shipping: 7–21 business days — Rates calculated at checkout

3. Order Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for the tracking information to update.

4. International Orders XATech ships to selected international destinations. Please note that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient. We are not responsible for delays caused by customs processing.

5. Incorrect Address Please ensure your shipping address is correct at the time of checkout. XATech is not responsible for orders delivered to an incorrect address provided by the customer.

6. Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at support@xatech.co.uk and we will work to resolve the issue promptly.

7. Contact Us For any shipping enquiries, please reach out to us at: 📧 support@xatech.co.uk 🌐 xatech.co.uk